Web cast - How to avoid disappointing clients

The 'How to avoid disappointing clients' lecture was held in Chartered Accountants' Hall in August 2006, with Mark Lee, Corporate and professional developer, as the main speaker.

Overview

Corporate and professional developer, Mark Lee gives valuable practical and commercial advice on how you can plan ahead and avoid disappointing and losing clients as we approach the first personal Tax Return deadline of 2007.

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• Collating clients’ Tax Return information
• Billing the Tax Return work
• Quoting for tax compliance work

About the speaker

Mark mentors ambitious professionals and is also a professional speaker, independent consultant, facilitator, trainer and presenter. He delivers a range of tailored services and talks to help ambitious professionals solve specific business related problems and achieve key business goals. 

Mark's background includes many years as a senior tax consultant and he has been a tax partner in two large firms of Chartered Accountants. He was Chairman of the Institute of Chartered Accountants' Tax Faculty from 2003-2005.